Refund Policy

Effective Date: June 8, 2024

Thank you for shopping at The Buttercream Effect. We are committed to providing you with delicious, high-quality baked goods. As our products are perishable and made with ingredients that may cause allergies, we have a specific refund policy in place.

1. Refund Eligibility

Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 24 hours of receiving your order. We will work with you to provide a replacement or refund.
Incorrect Orders: If you receive an incorrect order, please contact us within 24 hours of receiving your order. We will arrange for the correct order to be sent to you.
Allergy Concerns: If you have a severe allergy to ingredients such as wheat, soy, eggs, milk, or nuts, please contact us immediately. While we take every precaution to prevent cross-contamination, we cannot guarantee that our products are free from traces of allergens.

2. Non-Refundable Items

Change of Mind: Due to the perishable nature of our products, we cannot accept returns or provide refunds for change of mind.
Delivery Issues: We are not responsible for delays in delivery caused by unforeseen circumstances, such as weather conditions or delivery carrier issues.

3. How to Request a Refund

To request a refund due to damaged, defective, or incorrect products, or if you have severe allergies and accidentally placed an order containing allergens, please contact us at info@thebuttercreameffect.com with your order number and a description of the issue. We will review your request and respond as soon as possible.

4. Refund Process

If your refund request is approved, we will process the refund to your original method of payment. Refunds may take up to 5-7 business days to appear in your account, depending on your bank or financial institution.

5. Contact Us

If you have any questions or concerns about our refund policy, please contact us at info@thebuttercreameffect.com.

6. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.

By making a purchase from The Buttercream Effect, you agree to the terms of this refund policy.